Return Policy
One Six Eight London Returns Policy
At One Six Eight London, we value your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free returns policy to ensure your peace of mind.
Change of Mind Returns
Change of Mind Return Policy – One Six Eight London
At One Six Eight London, we want you to love your purchase. If you’ve changed your mind, you’re welcome to return your item within 120 days of receiving it.
To be eligible for a return:
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The item must be in original, unused condition
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It must be returned in its original packaging
Please note:
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Return shipping is at the buyer’s expense
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We strongly recommend purchasing shipping insurance, as we are not responsible for items lost or damaged in transit
Once the item is received and confirmed to be in undamaged condition, you may choose between:
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A full refund to your original payment method, or
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A store credit for future purchases
If you have any questions about your return, feel free to contact our customer service team.
Please ensure you include your name and order number on the return so we can identify it when it reaches our warehouse.
Damaged or Faulty Items
In the rare event that you receive a damaged or faulty item, please contact our customer support team within 7 days of receiving your order. We will arrange for a return and replacement of the item at no additional cost to you.
Return Address
Please ship your return to the following address:
One Six Eight London Returns
78 - 80 Herald Street
Cheltenham VIC 3192
Contact Us
If you have any questions or require further assistance with your return, please don't hesitate to contact our customer support team at info@onesixeightlondon.com.au or call us on (03) 9380 7737
Thank you for choosing One Six Eight London. We appreciate your business and strive to provide you with the best shopping experience possible.
Note: This returns policy is subject to change without notice. Please refer to our website for the most up-to-date information regarding returns.
