One Six Eight London Warranty Policy

One Six Eight London 5-Year Warranty

At One Six Eight London, we take immense pride in the quality and craftsmanship of our products. That's why we stand by the exceptional quality of our items with our extended five-year replacement warranty. This warranty is designed to provide you with peace of mind and ensure that you receive products that meet our high standards and your expectations.

Coverage

All products purchased directly from onesixeightlondon.com.au, are covered by our industry-leading five-year replacement warranty. This warranty covers any manufacturing defects or faults in materials, ensuring your continued satisfaction with your One Six Eight London purchase.

Replacement Process

If you notice a faulty product within the warranty period, please follow these steps:

Complete warranty form: Complete the warranty request form by clicking here
Evaluation: Our team will assess the reported issue and determine if it falls within the warranty coverage.
Replacement: If your product is found to be faulty due to a manufacturing defect, we will happily replace it with a product that meets our high-quality standards. If the original product or a suitable similar-priced alternative is not available, we will issue a gift voucher equal to the original purchase value.

Purchases from Other Retailers

If you purchased a One Six Eight London product from a different online store or a physical retailer, please be aware that the retailer you purchased the item from is liable for the warranty claim and your product will be subject to the warranty policy established by that place of purchase. These policies may differ from the warranty for products bought directly from onesixeightlondon.com.au.

As per consumer law, withstanding exceptional circumstances, One Six Eight London is not liable for warranty claims on products NOT purchased directly from our official website, www.onesixeightlondon.com.au. If you have questions regarding the warranty policy for products purchased from other retailers, we recommend contacting the retailer directly for more information.

At One Six Eight London, we are committed to delivering exceptional products and ensuring your satisfaction. Our five-year warranty reflects our confidence in the quality of our items and our dedication to providing excellent customer service.