Shipping Policy
One Six Eight London Shipping Policy
Retail Orders – Free Shipping Australia Wide
Free shipping is available on retail orders over $99. Orders under $99 incur a flat rate of $9.95.
At One Six Eight London, we strive to provide a seamless shopping experience for our valued customers. Please read the following details about our shipping process:
Shipping Method:
All eligible retail orders within Australia are dispatched using reputable carriers with tracking provided.
Dispatch Time:
Orders received before 1pm AEST on business days will be dispatched the same day. Orders placed after 1pm, on weekends, or public holidays will be dispatched on the next business day.
Shipping Time:
While we aim to provide prompt delivery, please note that once your order has been dispatched, delivery timeframes are outside of our control. In most cases, orders arrive within 1–4 business days. Tracking will be provided via Australia Post or the relevant carrier.
Non-Delivery or Incorrect Details:
If an order is not delivered or incorrect shipping details have been provided, please contact us as soon as possible. We will assist by lodging an enquiry with the carrier to help resolve the issue.
Large, Oversized Items and remote / limited network access (Including Mirrors)
Our standard shipping policy applies to most products and metropolitan delivery areas. However, certain large, oversized items as well as items with a remote delivery address or limited delivery options — in particular but not limited to mirrors — may fall outside standard delivery parameters.
For addresses outside of standard service areas, a delivery adjustment may be required. Where applicable, our team will contact you prior to dispatch to confirm any additional delivery costs.
If delivery to your location is not feasible within reasonable freight parameters, the order may be cancelled and a full refund will be provided.
Retail Orders – International
For orders with an international shipping destination, shipping charges will apply. The specific shipping charges, carrier information, and estimated delivery times will be displayed at checkout. Shipping costs may vary depending on destination and products ordered.
At One Six Eight London, we are committed to providing transparent and reliable shipping services. If you have any questions, please contact our customer service team.
